An Empathy Map is a tool used to capture and understand a user's feelings, thoughts, and behaviors. It helps teams gain deeper insights into the user's perspective, enabling them to create more user-centered
The POEMS Framework is a tool used for analyzing and understanding user interactions and experiences by examining five key elements: People, Objects, Environments, Messages, and Services. This method helps to gain a holistic
Affinity Diagrams - Organize Ideas and Data into Themes and Patterns
An Affinity Diagram is a tool used to organize ideas, data, and insights into themes and patterns. This method helps teams to
A Guided Tour involves having users show you around their environment and explain their routines. This method provides valuable context and insights into how users interact with their surroundings and the challenges they
Photo Journal - Have Users Document Their Experiences Visually
A Photo Journal involves having users document their experiences by taking photos of their daily activities, environments, and interactions. This method provides rich visual
