"How Might We" Questions - Frame Challenges as Opportunities
"How Might We" (HMW) questions are a powerful tool for rephrasing challenges into opportunities for innovation and design. These questions create a positive and
Insight Statements - Summarize Key Insights Derived from Observation and Research
Insight Statements are concise summaries of key findings derived from user observations and research. They help to articulate the underlying needs, motivations,
An Empathy Map is a tool used to capture and understand a user's feelings, thoughts, and behaviors. It helps teams gain deeper insights into the user's perspective, enabling them to create more user-centered
The POEMS Framework is a tool used for analyzing and understanding user interactions and experiences by examining five key elements: People, Objects, Environments, Messages, and Services. This method helps to gain a holistic
A Guided Tour involves having users show you around their environment and explain their routines. This method provides valuable context and insights into how users interact with their surroundings and the challenges they
